Terms of service

ACCEPTING THE QUOTE:
Please don't accept the quote until it is time to make your final payment (just before the wedding) and there are no more changes to be made. Once accepted we cannot edit this quote.

YOUR OFFICIAL PACKAGE DOCUMENT:
Every time we issue or update an invoice, please read it carefully to ensure all details are correct. The information in this invoice represents the confirmed package and will be used as the official reference for all your arrangements and their details. Any verbal or written (email, text etc.) changes are only considered official once they are recorded here.

FLOWER AVAILABILITY:
We cannot always guarantee that certain flowers will be available due to weather patterns, grower shortages or other external factors beyond our control (the joys of working with living things). If this happens we will use our expertise to ensure we find similar substitutes so we stay true to your vision.

AGREEMENT
The Florist agrees to create and deliver all arrangements, items and services outlined in the BOU invoice. The client agrees to the look, description and cost of the arrangements in the BOU invoice and any services outlined (such as rental items, delivery and set-up services etc.).

DEPOSIT
A 50% deposit is required now to secure your date, with the other 50% payment required two weeks before the event. This deposit is to secure your day with us and the additional days that are set aside to create your arrangements. This deposit is non-refundable. The second 50% payment—and therefore the full payment outlined in the invoice—must be settled two weeks prior to the wedding date or BOU services will not commence. To pay via credit card, a fee of 3% applies.